Frequently Asked Questions
Everything you need to know about bringing Nordic design into your home.
What is the standard shipping timeframe for furniture and decor?
We typically process orders within 2-3 business days. Domestic shipping for small decor items takes 5-7 days, while larger furniture pieces may take 10-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Yes, Kiitos Living by Design ships a curated selection of our homewares globally. Shipping costs and delivery windows are calculated at checkout based on your destination and package weight.
What is your return policy for home accessories?
We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are your products sustainably sourced?
Sustainability is at the heart of our design philosophy. We prioritize partnerships with artisans and manufacturers who use FSC-certified woods, recycled textiles, and eco-friendly production methods.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.